Introduction

Welcome to Yulanmattress . We operate the website https://yulanmattress.com . We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our Site, interact with us, or use our services.
Please read this Privacy Policy carefully. By accessing or using our Site, you consent to the practices described in this policy. If you do not agree with the terms of this Privacy Policy, please do not access the Site.

Information We Collect

We collect information that you provide directly to us and information about your use of the Site automatically.

Information You Provide Voluntarily

We may collect personal information that you voluntarily provide to us when you:

Contact Us: When you fill out a form on our “Contact Us” page , we collect your name, email address, phone number, and the contents of your message.
Submit User Content: As you indicated that users can upload text or images (e.g., in reviews, testimonials, or a gallery), we will collect the content you upload and any personal information you include within that content.
Place an Order/Request Services: When you express interest in or purchase our products or services, we collect information necessary to process your inquiry or order, which may include your name, billing/shipping address, email address, phone number, and payment information. Please note that we do not store full credit card details on our servers; payments are processed by secure third-party payment processors.
Subscribe to Communications: If you sign up for our newsletter or marketing emails (even though no paid subscription exists), we collect your email address.

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Information Collected Automatically

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When you visit our Site, we may automatically collect certain information about your device and usage through cookies and similar technologies.

Log Files: Like most websites, we gather certain information automatically and store it in log files. This information may include internet protocol (IP) addresses, browser type, Internet Service Provider (ISP), referring/exit pages, operating system, date/time stamp, and clickstream data.

Cookies and Tracking Technologies: We use Cookies and similar tracking technologies to track activity on our Site and store certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Usage Data: We may also collect information on how the Site is accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s IP address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.

How We Use Your Information

We use the information we collect for various purposes, including:

To Provide and Maintain Our Service: To operate our Site, provide our products and services, process transactions, and manage your orders.
To Communicate With You: To respond to your comments, questions, and requests; provide customer support; and send you administrative information, such as updates, security alerts, and support messages.
To Improve Our Site and Services: To analyze how users interact with our Site, understand user preferences, and improve our content, products, and user experience.
For Marketing and Promotions: To send you marketing communications about our products, services, and offers that we believe may be of interest to you, in accordance with your marketing preferences. You can opt-out of these communications at any time.
To Manage User-Generated Content: To display the text and images you upload to our Site (e.g., customer reviews) and to monitor this content for compliance with our policies.
For Security and Fraud Prevention: To protect our Site, our business, and our users from fraud, security threats, and other malicious activity.
To Comply with Legal Obligations: To comply with applicable laws, regulations, and legal processes.

Legal Basis for Processing (For EEA and UK Users)

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If you are from the European Economic Area (EEA) or the United Kingdom (UK), our legal basis for collecting and using your personal information depends on the data concerned and the specific context in which we collect it. We typically rely on the following legal bases:

Performance of a Contract: Processing is necessary to perform a contract with you or to take steps at your request before entering into a contract (e.g., to fulfill your order).
Legitimate Interests: Processing is based on our legitimate interests in operating our Site and business, provided those interests are not overridden by your rights and interests (e.g., analyzing Site usage, improving our services, and marketing).
Consent: In some cases, we may ask for your consent to process your information for a specific purpose (e.g., sending marketing emails). You can withdraw your consent at any time.
Legal Compliance: Processing is necessary for compliance with a legal obligation to which we are subject.

How We Share Your Information

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We may share your personal information in the following situations:

Service Providers: We employ third-party companies and individuals to facilitate our Site and services (“Service Providers”). These include payment processors, shipping companies, email delivery services, data analysis providers, and hosting services. They have access to your information only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
Business Transfers: If we are involved in a merger, acquisition, or asset sale, your information may be transferred. We will provide notice before your information is transferred and becomes subject to a different Privacy Policy.
Legal Requirements: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
To Protect Rights: We may disclose your information when we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, or as evidence in litigation in which we are involved.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

International Data Transfers

Your information, including Personal Data, is processed at our operating offices in China and in any other places where the parties involved in the processing are located. This means your information may be transferred to — and maintained on — computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction.

If you are located outside China and choose to provide information to us, please note that we transfer the data, including personal data, to China and process it there. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.

Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

Your Data Protection Rights

Depending on your location, you may have the following rights regarding your personal information:

The right to access – You have the right to request copies of your personal data.
The right to rectification – You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us using the contact information provided in this policy.

Children’s Privacy

Our Site does not address anyone under the age of 18 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Links to Other Sites

Our Site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

Security of Your Information

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the “Last Updated” date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

By email: info@yulanmattress.com
By visiting our Contact page: https://yulanmattress.com/contacts (Link)
By mail: Foshan Yulan Furniture CO., Ltd, Room 1505, Block 5, Poly Business Center, Lecong Town, Foshan, Guangdong Province, China 528000

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